Conversational-amplified prompt engineering (CAPE) is gaining interest and use by savvy generative AI users. I explain how it ...

To ensure the promised ROI of generative AI—and mitigate risk—executives will need to expand the technology’s role within ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The retail industry’s rapid adoption of generative AI technologies ... intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores.

Artificial intelligence is not a futuristic concept. It’s a strategic capability poised to deliver significant return on ...