As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

PORTLAND, Maine — Police in Portland are investigating after two people were found dead Monday morning in a wooded area of ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Anne Arundel County police opened what officials say is a transformative, high-tech crime-fighting tool in a highly secure ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Around 10 a.m., police officers responded to the 400 block of Stitt Road after getting a call about an assault with a deadly ...

Southwest Virginia Community Health Systems (SVCHS) will be hosting the Ballad Health Mobile Health Coach to perform mammograms at each of the four community health centers during the month of ...

A 33-year-old man was stabbed multiple times after a disturbance, Omaha police said. Officers responded to the eighth floor of the City View Apartments near 22nd Street and St. Marys Avenue around ...

Three people were arrested in Napa last week after investigators conducted a human trafficking sting, officials said.

Cincinnati police say that a man is dead after a shooting in Mt. Auburn. It occurred Sunday afternoon at approximately 4:25 p.m. on Maplewood Avenue. The deceased victim has since been identified as ...

Swedish police said that about 10 people were killed during a shooting Tuesday at an adult education center. It wasn't ...