As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The Mon Health Medical Center Privacy and Security team has been alerted that local community members have received phone ...

A 14-year-old from Colorado Springs has been missing for almost a month and now FBI Denver reports the child may have ...

Q4 2024 Earnings Call Transcript February 12, 2025 Equinix, Inc. misses on earnings expectations. Reported EPS is $2.58 EPS, ...

The city of Olean Recreation Department will host learn to skate classes that will be taught in March at the William O. Smith Recreation Center.

What’s Going On is a listing of activities taking place throughout the Downriver community. To submit an event, send an email ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Q4 2024 Earnings Call Transcript February 11, 2025 Fidelity National Information Services, Inc. beats earnings expectations.

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

A pair of Wisconsin legislators are pushing for more transparency in the school referendum process in the state.

While many cloud call-center providers build customer relations ... with the customer information and history provided as the call is taken. The aim here is to maximize efficiency and workflows ...

County briefings go live every Wednesday at 11 a.m. The Feb. 12 briefing covered the effects of stormy weather in the region ...