Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Discover Grok 3, xAI's latest AI chatbot by Elon Musk, offering advanced reasoning and seamless integration with X for ...

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

From AI-powered chatbots to advanced voice assistants, this technology is reshaping customer engagement, making it faster, ...

It’s okay to get a little help from artificial intelligence when looking for love – but don’t let it do everything for you.

At the end of the day, how you use AI in your dating life is entirely up to you. But after speaking with daters, coaches, and ...

While Nomi's chatbot is not the first to suggest suicide, researchers and critics say that its explicit instructions—and the ...

AI chatbots can offer helpful quitting advice to smokers more often than not. But as per research, they still serve ...

Google is seen testing a dedicated button for the upcoming AI mode on Android and iOS apps, which could replace AI overviews.

An AI agent is a software program that uses artificial intelligence (AI) to interact with its environment and perform tasks.