AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

In a memo obtained by The Associated Press, a top Justice Department official reassured FBI agents involved in the January 6 Capitol riot investigation that they are not at risk of job termination, ...

AI-driven customer support agents, such as chatbots, virtual assistants, and automated response systems, are revolutionizing how businesses interact with their customers. These advanced solutions can ...

“It mirrors Microsoft Copilot to help our live agents look up detailed information, ensuring they can rapidly resolve issues and provide more personalized customer care,” says Bartlett. In the past, ...

WASHINGTON (AP) — The association representing thousands of FBI agents urged congressional leaders Monday to protect the jobs of employees at risk of punishment or possibly termination over ...

The letter from the FBI Agents Association, which represents the interests of more than 14,000 current and retired agents, follows the revelation that thousands of employees were asked over the ...