In today’s fast-paced business world, enhancing customer engagement is essential for B2B companies. Clients expect quick, ...

From automating manual tasks to providing real-time insights, here’s how AI agents are transforming the sales landscape.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation — instead, AI can enhance personalization.

AI Chatbots: Virtual assistants are powered to offer instant support, guide users toward making purchases, and answer queries ...

From hyperpersonalized customer experiences to predictive analytics and real-time ad optimization, AI is transforming how ...

AI-driven tools create dynamic ad content and personalised email campaigns that adapt to customer preferences.

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...

FieldPulse and XAPP AI remain committed to developing tools that empower businesses to thrive in an increasingly digital world. Together, they aim to enhance customer engagement, drive revenue ...

Ever wondered if the email you just received was drafted by a person—or by AI? Artificial Intelligence is quietly but ...

Telviva CEO David Meintjes writes on the key trends that will drive business communication in 2025 and beyond.