Opinions expressed by Forbes Contributors are their own. William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Since its introduction by Reichheld in 2003, organizations have swooped around the Net Promoter Score (NPS) (Lewis & Mehmet, 2020). NPS is based on a question reflecting customers' self-reported ...

I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track employee engagement. Here's how I did it. Related: 3 Ways To Boost Retention ...

Most surveys are tied to Fred Reichheld’s Net Promoter Score, or NPS, which measures how likely a customer is to recommend the brand to friends and family. It has been the most popular way to ...

Surveys and summarises guidance and reading on the topic of NPS, a measure of customer satisfaction and a useful metric for evaluating brand health. Based on work by Fred Reichheld (Bain & Co) Net ...

A list of winning PEOs and MSPs and their client satisfaction ratings were released today on ClearlyRated.com.PORTLAND, Ore., ...

Protocall Services hits exceptional +64.5 NPS score, far above healthcare industry's 34 average. These findings are based on over 180 responses collected from Protocall customers through a survey ...

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

According to ClearlyRated's latest survey data, clients of 2025 Best of Accounting winners for client satisfaction are 60% more likely to be completely satisfied with the services provided than the ...

PORTLAND, Ore., Feb. 04, 2025 (GLOBE NEWSWIRE) -- ClearlyRated®, a leading provider of client and employee satisfaction surveys and service quality research for professional service providers in the U ...