Meta announced that its Messenger app will no longer support SMS messaging as of September. The change, which was quietly announced via in-app notifications and an updated support page ...

With little scope for experimentation, businesses need an SMS alternative to make such marketing messages more useful, personalized, and engaging. So, what comes next? It all changed with the emer ...

Many businesses still aren’t sure where it fits into their enterprise and contact center operations. But the sooner they formulate a plan for SMS, the better. Because as texting volumes threaten ...