As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

A pair of Wisconsin legislators are pushing for more transparency in the school referendum process in the state.

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Around 10 a.m., police officers responded to the 400 block of Stitt Road after getting a call about an assault with a deadly ...

Southwest Virginia Community Health Systems (SVCHS) will be hosting the Ballad Health Mobile Health Coach to perform mammograms at each of the four community health centers during the month of ...

Three people were arrested in Napa last week after investigators conducted a human trafficking sting, officials said.

Franklin County is using nearly $6 million in American Rescue Plan Act funds to upgrade public safety, including a new $700,000 emergency communication system.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Whether moving to Fort Leonard Wood, retiring or thinking about going back to college, the word of the day was “transitions” ...

President Donald Trump is retaliating against Joe Biden, revealing on social media he plans to revoke the former president's ...