The authors state they prefer this categorisation, also known as a “taxonomy”, because it’s simple and easy to apply. However ...

Conversational-amplified prompt engineering (CAPE) is gaining interest and use by savvy generative AI users. I explain how it ...

A good icebreaker will get the conversation flowing. A lousy icebreaker could land like a dud and forever leave a foul impression on the other person. Turns out that generative AI can be quite ...

Generative AI offers undeniable benefits but raises familiar fears tied to disruptive technologies. In the cultural and creative sectors, concerns are mounting over the potential replacement of ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Artificial intelligence is not a futuristic concept. It’s a strategic capability poised to deliver significant return on ...

Customer experience is improved with personalized, conversational ... AI Agent is built using Google’s Gemini with Vertex AI, which offers developers a fast way to build generative-AI-powered ...

Businesses are doubling down on innovations like generative AI, advanced analytics and conversational intelligence to redefine how they engage with customers through contact centers. These tools ...

The emergence of generative artificial intelligence has put the issue of compensation for content producers back on the table ...