Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

From AI-powered chatbots to advanced voice assistants, this technology is reshaping customer engagement, making it faster, ...

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

While Nomi's chatbot is not the first to suggest suicide, researchers and critics say that its explicit instructions—and the ...

Google is seen testing a dedicated button for the upcoming AI mode on Android and iOS apps, which could replace AI overviews.

ChatGPT shared the following facts: 1. James Garfield's ambidextrous ability to write Greek with one hand and Latin with the ...

An AI agent is a software program that uses artificial intelligence (AI) to interact with its environment and perform tasks.

Foodtech major Zomato has opened its AI-native, no-code customer support platform ‘Nugget’ for enterprises across the world.

OpenAI has released a new update for ChatGPT-4o that makes the bot more conversational and natural in its character.

Conversational AI platform Gupshup has launched its artificial intelligence (AI) agent library of 15 pre-built and ...

A study by the BBC found that four major chatbots – including ChatGPT and Google’s Gemini – struggled to accurately summarise ...