A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

GCCs are spearheading innovation, enabling meaningful collaborations and cultivating a robust talent pool in a way that is ...

Global communications platform Infobip has partnered with NTT Com Online Marketing Solutions Corporation to support the launch of NTT's omnichannel communication platform, NTT CPaaS, in Japan. The ...

AI-driven tools create dynamic ad content and personalised email campaigns that adapt to customer preferences.

From hyperpersonalized customer experiences to predictive analytics and real-time ad optimization, AI is transforming how ...

AI Chatbots: Virtual assistants are powered to offer instant support, guide users toward making purchases, and answer queries ...

In a marketplace flooded with choices, failing to hold your audience’s interest means leaving revenue on the table. Customer engagement is all about building ...

From democratising finance in developing nations to reshaping monetary policy, Mphasis's Devalekar reveals his vision for ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation — instead, AI can enhance personalization.

One of the most compelling reasons to invest in technology is its ability to enhance the overall guest experience. Digital tools simplify the booking process, reduce wait times, and create a more ...