Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

According to ClearlyRated's latest survey data, 2025 Best of Legal winners have a Net Promoter® Score 90% higher than the industry average. Fewer than 1% of all law firms in the U.S. and Canada ...

PORTLAND, Ore., Feb. 04, 2025 (GLOBE NEWSWIRE) -- ClearlyRated®, the leading provider of client and employee satisfaction surveys and service quality benchmarking for HR Services firms, announced the ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

No Ja Morant, no problem for the Memphis Grizzlies on Friday night. With their star out because of a foot injury, the Grizzlies exploded in the third quarter to pull away from the San Antonio ...

The US-based measurement agency announced that it would launch the first-ever CTV survey in India by September 2024. However, progress has been delayed due to a lack of participation from ...

Before you make any Conference Championship NFL picks, be sure to see the exact NFL score predictions from SportsLine expert Eric Cohen. Cohen, a SportsLine NFL expert and host of the Friday ...

I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track employee engagement. Here's how I did it. Related: 3 Ways To Boost Retention ...

The most-loved and the least-loved cars in the UK have been revealed by Which? and the Range Rover Evoque PHEV received the worst score ever, in a fall from grace.