We hear from customers frustrated over surprise water bills. Investigative reporter Amy Davis is following up on the city’s ...

A technology issue has caused Plano’s entire water meter system to collapse. The problem with company Aclara's water meter ...

The city of Plano approved $765,000 to hire more water meter technicians after a recent glitch with its electronic readers.

The City of Plano is experiencing disruptions with its water meter system due to technical issues, costing hundreds of ...

Plano’s $10.6 million water meter system was designed to automatically track water usage and ensure accurate billing. But now ...