Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...

Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies, and ...

What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and Deputy CEO of Content Guru - ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...

We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...