Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include …
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, …
Martech Strategies CMOs Must Adopt for Success
Dec 20, 2024 · The Gist. Strategic tech selection is key. CMOs must prioritize tools that drive innovation, efficiency, and measurable outcomes. Future-proof MarTech stacks matter.
10 Voice of the Customer Tools to Maximize Customer Experience
Mar 10, 2023 · The Gist: VoC tools make excellent CX possible. Good customer experience remains a priority, meaning companies should look to optimizing voice of the customer solutions.
Customer Contact Week Orlando 2025 - cmswire.com
Jan 27, 2025 · Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX …
The Complete Playbook on Customer Service Experience
Dec 3, 2024 · View all. Proactively offering assistance before customers have to ask is another strategy that can distinguish a brand’s customer service. Whether through live chat pop-ups, …
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · Down Periscope: Livestreaming App Shut by Twitter . In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was …
How Consumer Behavior Trends Are Shaping 2025 Expectations
Dec 9, 2024 · The Gist. Transparency drives loyalty. Consumers expect transparency in pricing, data usage and sustainability. Trust is a key driver of loyalty across industries.
11 Top Content Marketing Trends to Know About - CMSWire.com
Dec 18, 2024 · The Gist. AI-driven experimentation. Marketers will use AI agents to streamline content creation and free up teams for high-level tasks. Visual content growth.